Shipping
Shipping Information
All our Wool Sweaters and Knitwear are Handcrafted in Norway and shipped direct to you from Norway by standard Air postal services which takes on average to any European country 5 - 7 working business days.(excluding weekends and any bank holidays).
Delivery Times
Europe 5 - 7 working days
USA and Canada - 7 - 14 working days
Australia and Asia - 10 - 28 working days
As with any International delivery, once airmailed, the parcel is likely to be held by the customer’s own country’s worldwide distribution centre (Customs) before being delivered by the customer’s own country’s standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post
Italiane) France (La Poste) etc. Please note therefore that we cannot be held responsible for delays in delivery due to Customs clearance as we have no control over this process.
If you wish your order to be registered and tracked this will cost £29.95 extra.
Orders are usually shipped within one working day after payment is made, unless the garment is temporarily out of stock.
Tax-Free Shopping for Non-EU Customers
All prices quoted on this website are accurate at the time of publication and are quoted in UK Pounds Sterling (£) and where appropriate are inclusive of sales tax at the current rate.
If your order is being despatched to a destination outside of the European Union (EU) then your sales tax will be zero. Any customs or import duties levied once the package reaches your destination country will be your sole responsibility as we have no control over these charges and cannot predict them.
Priority Delivery
Faster priority Shipping with tracking can be arranged via UPS if you require your order faster. Please contact us for a firm quotation to your country.
Within Europe for a parcel sent with UPS under 2kg the price is between £50 - £70
Please ask us for a quote if you live outside of Europe as the cost will be considerably more for this faster delivery service through UPS.
Shipping cost within Europe
All orders over £100.00 are shipped FREE within the UK and Europe.
For all orders under £100.00 our minimum shipping charge of £16 applies.
Shipping cost outside Europe
All orders over £100.00 are shipped FREE (standard airmail) outside Europe.
For all orders under £100.00 our minimum shipping charge of £24.00 applies.
Customs
All international orders are marked with the description of contents for local customs.
You may be responsible for local import taxes in your specific country. Customs or import duties are levied once the package reaches your country. Customs and import duty policies vary widely from one country to another. Please contact your local Customs office for further information.
Customs Duty
PLEASE NOTE: that there maybe items in your cart that will have to be be shipped directly from Norway to yourself, if we do not have the item/s in stock and in your specified size. Please be aware that you may have to pay a customs fee or duties, these fees are set by the UK government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service." For example, based upon a sweater costing £149 the duty payable would be £29 in the UK
North American Orders
All orders are sent via Airmail by Royal Mail Standard Delivery and can take between 7-14 business days for delivery. Some states do take longer than others to receive their mail. Unfortunately this is a USPS issue.
Airmail parcels entering the USA are randomly inspected by Home Security. This can include opening the mail package. Parcels to US addresses can therefore be delayed and sometimes take up to four weeks.
We must ask US customers to be very patient - we have sent out many replacement parcels in the past, only to see the original ordered package arrive before the replacement.
With many years past experience of sending parcels worldwide, almost NO parcels are ever actually lost.
If you require your order faster and tracked, please select our faster service through UPS
National and Bank Holidays may delay your shipment, although we do try our best to provide you with a speedy delivery service.
Please Note:
International packages will take longer to arrive than domestic orders as the package is travelling a further distance. Once the parcel is in your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspection. Usually international packages arrive somewhere within 3 weeks but can take longer depending on the Post Office and customs clearance in your country. Unfortunately, there is nothing as sellers we can do to speed up the process.
Please allow sufficient time for your package to arrive before contacting us.
We hope that you will enjoy wearing your purchase from woolsweaters.org.uk
All our Wool Sweaters and Knitwear are Handcrafted in Norway and shipped direct to you from Norway by standard Air postal services which takes on average to any European country 5 - 7 working business days.(excluding weekends and any bank holidays).
Delivery Times
Europe 5 - 7 working days
USA and Canada - 7 - 14 working days
Australia and Asia - 10 - 28 working days
As with any International delivery, once airmailed, the parcel is likely to be held by the customer’s own country’s worldwide distribution centre (Customs) before being delivered by the customer’s own country’s standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post
Italiane) France (La Poste) etc. Please note therefore that we cannot be held responsible for delays in delivery due to Customs clearance as we have no control over this process.
If you wish your order to be registered and tracked this will cost £29.95 extra.
Orders are usually shipped within one working day after payment is made, unless the garment is temporarily out of stock.
Tax-Free Shopping for Non-EU Customers
All prices quoted on this website are accurate at the time of publication and are quoted in UK Pounds Sterling (£) and where appropriate are inclusive of sales tax at the current rate.
If your order is being despatched to a destination outside of the European Union (EU) then your sales tax will be zero. Any customs or import duties levied once the package reaches your destination country will be your sole responsibility as we have no control over these charges and cannot predict them.
Priority Delivery
Faster priority Shipping with tracking can be arranged via UPS if you require your order faster. Please contact us for a firm quotation to your country.
Within Europe for a parcel sent with UPS under 2kg the price is between £50 - £70
Please ask us for a quote if you live outside of Europe as the cost will be considerably more for this faster delivery service through UPS.
Shipping cost within Europe
All orders over £100.00 are shipped FREE within the UK and Europe.
For all orders under £100.00 our minimum shipping charge of £16 applies.
Shipping cost outside Europe
All orders over £100.00 are shipped FREE (standard airmail) outside Europe.
For all orders under £100.00 our minimum shipping charge of £24.00 applies.
Customs
All international orders are marked with the description of contents for local customs.
You may be responsible for local import taxes in your specific country. Customs or import duties are levied once the package reaches your country. Customs and import duty policies vary widely from one country to another. Please contact your local Customs office for further information.
Customs Duty
PLEASE NOTE: that there maybe items in your cart that will have to be be shipped directly from Norway to yourself, if we do not have the item/s in stock and in your specified size. Please be aware that you may have to pay a customs fee or duties, these fees are set by the UK government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service." For example, based upon a sweater costing £149 the duty payable would be £29 in the UK
North American Orders
All orders are sent via Airmail by Royal Mail Standard Delivery and can take between 7-14 business days for delivery. Some states do take longer than others to receive their mail. Unfortunately this is a USPS issue.
Airmail parcels entering the USA are randomly inspected by Home Security. This can include opening the mail package. Parcels to US addresses can therefore be delayed and sometimes take up to four weeks.
We must ask US customers to be very patient - we have sent out many replacement parcels in the past, only to see the original ordered package arrive before the replacement.
With many years past experience of sending parcels worldwide, almost NO parcels are ever actually lost.
If you require your order faster and tracked, please select our faster service through UPS
National and Bank Holidays may delay your shipment, although we do try our best to provide you with a speedy delivery service.
Please Note:
International packages will take longer to arrive than domestic orders as the package is travelling a further distance. Once the parcel is in your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspection. Usually international packages arrive somewhere within 3 weeks but can take longer depending on the Post Office and customs clearance in your country. Unfortunately, there is nothing as sellers we can do to speed up the process.
Please allow sufficient time for your package to arrive before contacting us.
We hope that you will enjoy wearing your purchase from woolsweaters.org.uk